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Welcome to Isotec Security’s online training and testing for technicians. This course is designed to bring all of the technicians up to the same level of service and understanding of our products. The Department of Homeland Security (DHS) requires all technicians that work on our products be factory certified. It is Isotec’s policy to provide technical support services only to factory certified technicians.
Please click here to Register with Isotec as a Technician. After your registration is complete and approved by Isotec, you will receive an email letting you know you are cleared for training. You can then come back to the website and log in. Once logged in you will find the Study Materials.
Once you have studied the materials there will be a certification test. The test consists of 35 randomly pulled questions. You must correctly answer 28 of 35 questions (80%) to pass. You have 45 minutes to complete the test. Once you pass the test you will be considered factory certified and will earn a printable certificate. You will also have access to other technical documents and updated materials to assist you in providing our clients with excellent customer service.
If you do not pass the first time, you will be allowed to retake the test after 24 hours. This is an automated process and cannot be reset by the Technical Support Administrator.
If there are any questions or concerns please contact:
Technical Support Administrator